Privacy Policy

The BOTANISTE Group. and its affiliates (“BOTANISTE Inc.”) (“BOTANISTE,” “we,” “our,” “us”) value your privacy and recognize its significance. This Privacy Policy outlines how we manage your personal and other information on BOTANISTE Inc. websites, including mybotaniste.com (collectively referred to as the “Website”), as well as related services we provide (collectively referred to as the “Services”).

The purpose of this Privacy Policy is to inform you about the type of information we collect and how we utilize it. It also provides details on how this information is managed. Please take a moment to read through the following details concerning your use of our Website and Services.

By accessing or using our Website or Services, you confirm your agreement with this Privacy Policy, which should be read alongside the Site Terms and Conditions of Use available at Terms & Conditions. By continuing to use our Website or Services, you agree to be bound by both the Site Terms and Conditions and this Privacy Policy.

We reserve the right to update or change this Privacy Policy at our discretion. Should there be any updates or changes, we will promptly post these on our Website, including a clear notice of the update, and will revise the privacy information on this page accordingly. We will also make an effort to inform you of significant changes in our handling of personal information by sending a notice to your primary email address, if you have one registered with us.

We encourage you to regularly review the most current version of our Privacy Policy, which is always available on this page. Continued use of the Website and/or Services after any changes implies your acknowledgment of the updated Privacy Policy and your agreement to adhere to it.

This Privacy Policy was last updated on December 15, 2022.

For any questions regarding this Privacy Policy, feel free to contact us via email at: info@mybotaniste.com.

BY USING THIS WEBSITE AND/OR ANY OFFERINGS AVAILABLE THROUGH IT, YOU CONSENT TO OUR COLLECTION AND USE OF THE INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. ALL PERSONAL DATA PROVIDED MAY BE PROCESSED BY US ACCORDING TO THE PROCEDURES AND FOR THE PURPOSES OUTLINED HERE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE REFRAIN FROM USING THE WEBSITE.

1. Information We Collect

When you interact with our Website or utilize our Services, we collect certain information about you, including Personal Data and Aggregate Information.

a. Personal Data: This refers to information that either alone or combined with other data we hold can be used to identify you or your household. Personal Data does not include information that is publicly accessible, such as details from federal, state, or local government records.

Personal Data may be collected automatically when you visit our Website, or it may be voluntarily provided by you. For instance, when you engage in activities on our Website or use our Services, we might request specific information. You may also provide Personal Data voluntarily even if we do not explicitly ask for it, such as by posting information on our Website.

b. Aggregate Information: This includes information that does not directly identify a specific person or household. Examples include demographic data (age, gender, location, etc.) or general information about how you use our Website. Aggregate Information also includes data that has been de-identified, removing any personally identifiable details. This information may be collected in various ways and analyzed on both a personal and an aggregated level.

For example, we might collect data on your visit, including the timing, duration, and the sites that referred you to us. Aggregate Information can be compiled in several ways and may be examined on an individual or collective basis.

2. How We Collect and Use Your Information

a. General Use: We primarily collect and utilize your Personal Data to manage our business operations, which includes offering you products and services. Additionally, we use certain Personal Data to enhance our Website’s functionality, improve our marketing and promotional strategies, analyze Website usage statistics, and refine our product and service offerings. This data also helps us tailor the Website’s content, layout, and services. We may use Personal Data to communicate with you, such as sending you administrative notices, as well as to address disputes, troubleshoot issues, and enforce our agreements, including our Terms and Conditions and this Privacy Policy. For technical purposes, we may use your IP address to diagnose server issues, manage the Website, and gather demographic information.

We also collect and use Aggregate Information. For example, we may gather aggregated IP addresses, URLs, browser details, and other software-related data to diagnose server or software issues and manage our Website. Additionally, we may use demographic data for marketing and analysis purposes.

b. When You Visit Our Website: When you access our Website through a computer, mobile device, or similar technology (“Computer”), we may automatically collect and process certain Personal Data about you, including (but not limited to):

• Location data
• Internet Protocol (“IP”) address
• Information collected through cookies (as detailed below)
• Usage data

We may also automatically gather and process Aggregate Information, including:

• The URL of the site you visited before and after ours
• Your browser or software details
• General location data (e.g., zip code)

This data helps us optimize your experience on our Website, generate Website statistics, and offer related services.

c. When You Provide Information to Us: When you choose to purchase products or services from our Website or use our Services, we may ask you to provide certain Personal Data and Aggregate Information. You may provide this data through the Website, other software, or by phone, email, or mail.

Examples include:

d. Creating or Using a Member Account: BOTANISTE Inc. may offer services to users with a member account, such as accessing past purchases, tracking orders, and receiving special offers. Other account-based services may include content contributions like writing articles or uploading photos. When you create or use a member account, we may collect and process Personal Data, such as:

• Your name
• A nickname, username, or alias
• Password
• Email address
• Mailing address
• Phone numbers
• Location data
• Profile picture
• Details of products you’ve purchased or used
• Content you submit or access (e.g., comments, reviews, articles)
• IP address We may also collect Aggregate Information, such as your age, gender, and general interests.

This data is used to give you access to our platform features, connect you with other users, and enhance your experience.

e. Purchasing a Product or Service from BOTANISTE Inc.: Whether or not you create an account, when you inquire about or purchase a product or service, we may collect and process Personal Data, such as:

• Your name
• Email address
• Mailing address (including zip code)
• Phone numbers
• Location data
• Payment information (e.g., credit card details)
• Session duration
• Product preferences
• Search history on our Website

This information helps us fulfill your requests, maintain records, and enhance your user experience.

f. Sending Us a Question or Feedback: If you reach out with a question or feedback regarding BOTANISTE products or services (e.g., to customer support), we may collect and process relevant Personal Data, such as:

• Your name
• Email address
• Mailing address (including zip code)
• Phone numbers
• Additional Personal Data related to your inquiry

This information allows us to provide customer support, improve our offerings, and promote our products and services.

g. Subscribing to Our Newsletter: When you subscribe to our newsletter, we may collect and process Personal Data such as:

• Your name
• Email address
• Country
• Preferred salon

This data is used to send you newsletters and improve your Website experience. You can unsubscribe at any time using the link in our newsletters.

h. Information from Other Sources: We may also receive Personal Data and Aggregate Information from other sources, such as service providers, which we combine with data we collect ourselves. This helps us enhance your experience on our Website and improve our marketing efforts.

i. Additional Information We Generate: In addition to the data described above, we may process further information to better understand our customers and provide them with relevant offers and promotions. This processing may involve generating new Personal Data and Aggregate Information, which we use to continuously improve our Website, products, and relationships with customers. For example, this could include segmenting customers for targeted marketing.

3. Cookies

When you use our Website, we may store cookies on your device to collect data and customize your user experience. A “cookie” is a small data file stored on your device that uniquely identifies your browser and can contain more personalized information, like your IP address, browser type, and server location. Cookies are typically deleted after a certain period but are refreshed when you revisit the website. Depending on the type, cookies on our website can last from a session duration up to 2 years.

We may use cookies to:

• Monitor site usage metrics.
• Store and remember passwords (if you choose).
• Store account and advertising preferences.
• Personalize the services offered to you.
• Track browsing behaviors.

While we do not share your Personal Data with advertising partners, we may use third-party ad providers who place separate cookies on your device to deliver relevant ads. These providers may collect and use your IP address, browser type, server data, and other Aggregate Information, such as whether you interacted with a specific ad.

We use the following types of cookies:

a. Analytics Cookies
We use third-party services to monitor and analyze website usage:

• Google Analytics: Tracks and reports website traffic. You can opt out via the Google Analytics opt-out browser add-on. Learn more about Google’s practices on their Privacy & Terms page.

b. Behavioral Remarketing Cookies
We use remarketing services to show targeted ads on third-party sites after you’ve visited our Website:

• Google Ads (AdWords): Learn how to customize or opt out of ads on the Google Ads Settings page. More information is available on Google’s Privacy & Terms page.
• Facebook Ads: Learn more and manage your preferences on Facebook’s ad settings page or visit their Data Policy.

c. Use of Data
BOTANISTE uses the collected data for:

• Service maintenance and improvements.
• Service updates and notifications.
• Enabling interactive features.
• Providing customer support.
• Analyzing and monitoring usage.
• Detecting and addressing technical issues.
• Providing news, offers, and general information related to our services.

You can adjust your browser settings to refuse cookies or alert you when a cookie is sent. However, disabling cookies may affect some functionalities of the Website.

4. Who Can Receive Your Information

Entities Within the BOTANISTE Group
We may share or transfer your Personal Data and Aggregate Information with entities within the BOTANISTE Group.

Service Partners
We work with various affiliates, service providers, vendors, partners, and other third parties (“Service Partners”) to deliver our products and services. In these cases, we may need to share some Personal Data. For example:

• Your credit card information is shared with the bank to confirm payments.
• Your address is shared with delivery services to complete orders.
• Order and service information is shared with customer service providers.

Service Partners may also assist with analyzing how our Services are used. We may share aggregated, non-personal statistics, such as sales and traffic patterns, with third-party advertisers.

Data Processing by Service Partners
Service Partners who handle your Personal Data on our behalf are restricted to using it only in accordance with our documented instructions and applicable agreements. They are not permitted to process your Personal Data for their own purposes.

While we encourage our Service Partners to adopt strong privacy practices, their use of your Personal Data is governed by their own privacy policies, which are beyond our control. Please review the privacy policies of any third-party websites accessed through our Website, as we are not responsible for their practices.

Legal Disclosures
Occasionally, we may be required to disclose Personal Data or Aggregate Information to governmental authorities, law enforcement agencies, or in response to legal processes such as court orders or subpoenas. We cooperate fully with law enforcement in identifying and addressing unlawful activities and reserve the right to report activities we believe to be illegal.

5. How We Store Your Personal Data

a. Retention of Data
BOTANISTE Inc. retains your Personal Data only as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, and documentation obligations. This includes compliance with accounting standards, resolving disputes, and enforcing agreements.

For users with member accounts, Personal Data will be stored for as long as the account is active. If you delete your account, your data will be removed soon after unless it is needed for specific legal or regulatory reasons.

For customers, Personal Data will be retained until the contractual relationship ends or as long as communication is maintained. We may also keep data as long as it is necessary to handle legal or ethical claims.

In cases where you have consented to receive marketing communications, we will retain your data until you withdraw your consent. If consent is withdrawn, data may be stored for documentation purposes as required by relevant regulations.

b. Transfer of Data
Your information, including Personal Data and Aggregate Information, may be transferred to and stored on servers located outside your jurisdiction, where data protection laws may differ. For example, if you are outside the United States, your data may be transferred to and processed within the United States, or vice versa.

6. Security of Your Personal Data

We prioritize the security of your data. We use security software and regularly review our procedures to ensure compliance with our security policies. Employee access to confidential information is restricted, with only authorized personnel allowed to use or disclose such information.

When transferring information within the BOTANISTE Group or to Service Partners, we take reasonable steps to ensure your data is treated securely.

However, it’s important to note that no method of data transmission over the Internet is 100% secure. While we employ commercially reasonable efforts to protect your data, you acknowledge the inherent risks associated with online data exchange, including potential security, privacy, and integrity issues beyond our control.

For payment processing, trusted third-party institutions handle credit card transactions and order fulfillment. These parties receive the necessary information to verify payments, process orders, and manage deliveries.

For services that require password protection, we recommend safeguarding your password and signing out after each session.

7. Updating and Correcting Information

We believe in giving you the ability to access and update your Personal Data. If you have an account, you can update your information at any time by logging in and making changes through your account settings.

You can also review and correct your Personal Data by contacting us via email at info@mybotaniste.com. Please include your name, address, and/or email address when reaching out.

We encourage you to update your Personal Data promptly if there are any changes. You may request the deletion or removal of your information; however, some details, such as past transactions, technical support records, or backup data, may not be completely deleted due to legal or operational requirements.

8. User Choices on Collection and Use of Information

From time to time, we may send you emails about new products and services that we believe could be of interest to you. If you indicated during registration that you’re interested in receiving offers or information from us and our partners, we may also reach out via phone or direct mail regarding products and services that may interest you.

Only BOTANISTE Inc. (or authorized agents under confidentiality agreements) will send these communications, and only if you have opted to receive them. You can opt out of these communications at any time by following the “unsubscribe” link included in our emails.

Regarding cookies, you have control over how they are managed. You can adjust your browser settings to accept all cookies, receive notifications when a cookie is set, or block all cookies. Please note that rejecting cookies may impact your experience on our Website.

9. Additional Information and Rights for California Residents

A. No Disclosure or Sale of Personally Identifiable Information (PII) Without Permission
We do not disclose or sell your PII without your consent.

B. Categories of PII We Collect and Purposes
We may collect the following categories of PII for specific purposes:

• Identifiers (e.g., name, address, IP address).
• Record-related personal information (e.g., phone number, employment details).
• Commercial information (e.g., purchase history).
• Geolocation data.
• Biometric information.
• Internet activity (e.g., browsing history).
• Audio, electronic, or visual information.
• Professional or employment-related information.
• Non-public education information.
• Inferences used to create consumer profiles.

C. Sources of PII
We collect PII from:

• Online orders and forms.
• Retail partners.
• Marketing companies.
• Tracking pixels and cookies.
• Web beacons and recruiters.

D. Categories of PII Collected in the Previous 12 Months
No disclosure is required as of July 1, 2021, but we plan to implement collection processes after this date.

E. Categories of PII Sold in the Previous 12 Months
No disclosure is required.

F. Categories of PII Disclosed for Business Purposes in the Previous 12 Months
No disclosure is required.

G. Right to Request Access to PII
You may request access to your PII by emailing info@mybotaniste.com. Upon verification, we will provide details of the PII collected in the previous 12 months, including its sources, purposes, third-party disclosures, and specific pieces of PII.

H. Right to Deletion of PII
You can request the deletion of your PII by contacting us at info@mybotaniste.com. However, deletion may not be possible if retaining the PII is necessary for:

• Completing transactions or fulfilling contracts.
• Debugging errors.
• Exercising legal rights or complying with laws.
• Scientific research in the public interest.
• Internal uses aligned with consumer expectations.
• Legal obligations or other lawful internal uses.

I. Right to Opt-Out of Sale of PII
You can opt-out of the sale of your PII by emailing info@mybotaniste.com.

J. Right of Nondiscrimination
We will not discriminate against you for exercising your privacy rights. However, different prices or services may apply if reasonably related to the value of your data.

K. Website Not Intended for Children Under 18
Our Website and Services are not intended for those under 18. We do not knowingly collect or sell PII from individuals under 18.

L. Tracking and “Do Not Track” Signals
Our Website uses tracking methods, but we do not support Do Not Track (DNT) signals. You can manage DNT settings in your web browser.

CONSENT: BY USING OUR WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION, AS DESCRIBED IN THIS PRIVACY POLICY.

10. Additional Rights and Notices for Nevada Residents

Sale of Covered Information
We do not sell (exchange for monetary consideration) any Covered Information of a user to third parties without obtaining the user’s permission. “Covered Information” includes personal identifiers such as name, address, email address, phone number, Social Security number (SSN), and other similar information.

Right to Opt-Out
If we begin selling Covered Information in the future, you have the right to opt-out. To make this request, please email info@mybotaniste.com.

Third-Party Tracking
Third parties may track your online activities through our Website over time and across different websites or online services.

11. Children’s Privacy

Age Restriction
You must be at least 18 years old to use our Website. Our services are not intended for individuals under 18 (“Children”).

Parental Consent
If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. We will take steps to remove such information from our servers if we discover it was collected without parental consent.

12. Access to Website by Others

Public Disclosures
Any Personal Data voluntarily disclosed in public areas of our Website, such as forums, can be collected and used by third parties, potentially resulting in unsolicited messages. Such activities are beyond our control, and this Privacy Policy does not cover such information. For details, please refer to our Website Terms and Conditions.

13. Links to Other Sites

Third-Party Links
Our Service may contain links to other websites not operated by us. We strongly advise reviewing the Privacy Policy of any third-party site you visit. We are not responsible for the content or privacy practices of third-party sites.

14. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

EEA Residents’ Rights
If you are a resident of the European Economic Area (EEA), you have certain rights regarding your Personal Data. BOTANISTE aims to take reasonable steps to help you correct, amend, delete, or limit the use of your Personal Data.

15. Questions

Contact Us
For questions about this Privacy Policy, our processing of your Personal Data, or to exercise your rights, please contact us at info@mybotaniste.com.

Date of last change to this Privacy Policy: August 20, 2024